OM NARAYANA
YA SAILANI
ADI NARAYANA

Terms and Conditions

Welcome to NITIN TOURISM!

Please read these Terms & Conditions of use (Terms and Conditions) before using this Website and making any booking.

If you disagree with any part of the Terms and Conditions, please do not proceed to use the Site in any way or make a booking. By proceeding with your booking, you indicate your agreement to be bound by these Terms and Conditions.

The following Terms & Conditions constitute the entire agreement and understanding between you and NITIN TOURISM.

BOOKING

Your booking once accepted at our end and confirmed in writing to you represents a contract between you named on the booking form and NITIN TOURISM.

As a result of the same, you will be subject to the Terms & Conditions.

NOTE

  • You may not seek to rely on system errors with a view to obtaining a booking at less than the correct price. Any contract entered into upon a mistake, such as wrong costing due to a system error will not be valid or binding.
  • Bookings must not be made with fictitious names to hold a space. If you do not book with the correct name you may be charged with a fine amount.

Definition

  • "Passenger / You / Guest / Customers / Clients, mean the person in whose name and on whose behalf booking and / or whole name is on the booking form is made.
  • Company / We / Us / NITIN TOURISM & HOLIDAY PLANNERS PVT LTD. / NITIN TOURISM. mean NITIN TOURISMv & HOLIDAY PLANNERS PVT LTD.
  • Brochure means this brochure published in the current year.
  • Independent Contractor means "any hotelier / hotel owner / Vehicle owner/ Owner of any Airlines or any other person or organization that has been selected by the company to render services to the passenger.
  • Standard Package means A.C. Transportation, A.C. Accommodation (in a decent budget hotels and Deluxe Package means A.C. Transportation, A.C. Accommodation (except Hill Stations) in Hotel room equivalent to 3 Star facilities.

Note:

We are basically travel, tour and holiday organizers only. We do not control or operate any airlines or any other mode of transport like railways, motor, buses, coaches, etc. We also do not own or control any hotel , transport or any other facility mentioned in the brochure. We take utmost care in selecting Restaurants / Hotels / Coaches / Vans / Boat Houses / Motels or Places of Stay for making your holidaying a comfortable one. We only select the Hotels/Motels or Places of Stay and do not have any control over them. Thus, we are not responsible for injury or personal harm, death or damage to personal property which may be caused by the act or default of the management or employees of any independent contractor, hotelier, airlines, coach owner/ operator, arising outside our normal selection and inspection process. It is imperative that all passengers travelling through NITIN TOURISM or any tours organized by NITIN TOURISM. Abide, comply and strictly observe all the terms and conditions laid down herewith. While booking online/offline for any of our fixed/customized tour(Domestic/International), we take this as your consent automatically to allow us send promotions through sms/email.

Hotels :

NITIN TOURISM has taken utmost care in selecting hotels which are comfortable. Most of the hotel rooms have private bath or shower and may be located in the centre or away from the city, but out of our vast experience, to provide good hotels at reasonable tariffs to your utmost comfort, engaging hotels away from city center becomes unavoidable. Air-conditioning, central heating, any other facility are at the hoteliers discretion, depending upon factors such as weather conditions, local circumstances. Triple sharing rooms are not larger than twin sharing rooms and third bed is (often a roll -away - mattress) put in Double bedded room. The passengers will have to abide by the check in and checkout times of the hotels. Usually, the check in time in many of the hotels is 12 Noon and check out time is 10 AM. Early arrivals and late departure should be adjusted by the guests themselves as per the respective check in and checkout time. If you reach before 12 Noon only fresh up arrangements are made while rooms are allotted from 12 Noon. We will not be responsible or liable in case of loss of baggage or personal effects from the hotels. Safe Deposit Lockers are available in most hotels. You are advised to keep your valuables in the safe deposit lockers, at the time of check in and not in your hotel room. Any damage caused to the hotel during your stay shall be payable by you and the company will not be liable for the same.

Accommodation for Child up to 11 years of age :

A child below 12 years of age who is booked on the tour by paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances. In case the tour participant makes any changes in the rooming arrangement while on the tour, the company shall not make any refunds or pay any compensation to them. In case the tour participant decides to make any changes in the rooming while on the tour subject to availability, then he/she shall be bound to pay additional amount charged by the concerned Hotel directly to the Hotel.

Coach / Sitting :

There is a strict ''NO SMOKING", "NO ALCOHOL" & "NO EATING" policy in the travel mode. Carrying of high value items in the bus will be at your own risk. We advise you not to leave them behind when you leave the coach. Company will not be responsible or liable in case of loss/ theft / damage of such items from the coach. Any damage caused by you to the coach during the travel shall be paid by you and the company will not be liable for the same.

We use air-conditioned or non air-conditioned 9 / 12 /22/ 25 / 27 / 35 / 43 / 45 seated vehicles, Jeeps, Vans or Taxis depending upon the requirements of the tourists.

Health :

It is presumed that the tourists who have booked the tour have gone through the itinerary & is well aware about the same. It is presumed that the tourist is medically fit to undertake the said tour. The person who is medically fit to undertake the said tours shall join the said tour. The persons who are and/ or who have suffered from any ailments for which they have taken medical treatment have gone into check up hospitalization, shall not join the said tour. Many a times a tour manager is unable to pay any attention and / or to provide medical treatment for any tourist who requires medical attention. The tourist(s) will have to make their own arrangement on the tour for medical assistance. The tour manager may not be in a position to help the tourist. The tour leader have to proceed as per itinerary because of other members of the group may require his attention to follow the tour itinerary. The company shall not be responsible for any lack of attention on the tour.

Photographs or Video clips :

Company reserves the right to use photographs or video clips of the tourist taken on tour & / or given by tourist, for promotion of the company's business without obtaining prior permission of the concerned tourist.

Itinerary changes :

We may operate more than one coach on a specified date of the tour depending upon the demand for more bookings of the tour by the tourists. Sometimes we may change the direction, or slightly modify the itinerary. We will advise you of these amendments prior to the commencement of the tour or otherwise during the tour. In the event of passenger / joining passenger misses out on any part of the sightseeing tour, or any such tour, due to delay on his part, he will not be entitled to claim refund for the same.

Tour Price :

The price quoted in our brochure or proposal by mail / e-mail and any other mode of communication has been calculated as per the rates prevailing at the time of printing this brochure and also as per the prevailing Inter-state taxes / Fuel Charges, etc. The company reserves the right to amend / alter the prices published in the brochure or quoted by any other means, in case of suppliers rate fluctuation, increase in fuel cost, increase in state taxes, or increase in any other item relevant to the tour before the date of departure. Any such increase in rate must be paid for by the tourist in full before the departure of the coach/bus/vehicle, etc.

PRICE & PAYMENT :

Prices are valid as notified on this Site.
Should the price go down due to the changes effected by more than 2% of the cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

When payment is made you will receive confirmation of your booking reservation. If applicable you will also receive confirmation of any final balance owing.

In case you owe us an Outstanding Amount, the said outstanding amount must be paid by the due date specified. In case we do not receive payment by that date we reserve the right to treat your booking as cancelled and you may have to pay cancellation charges.

AMENDMENTS THAT WE CAN MAKE :

PLEASE NOTE that Changes in transportation costs, including the cost of fuel, duties, taxes or fees chargeable for services and exchange rates, mean that the price of your travel arrangements may change after you have booked.

We reserve the right to charge for any increase if there is a change within 30 days of your service booking & execution.

On our part, we will endeavour to notify you of any change in advance. You may at that time cancel your booking and you will be entitled to a refund if NITIN TOURISM is notified at least 24 hours before departure as per our cancellation policy.

ALTERATIONS :

In case you want to change any of the details of your booking we reserve the right to make an amendment charge (will be notified at that point of time) as a contribution to our administrative expenses. All amendments must be notified to us in writing by the person who made the original booking.

We also reserve the right to make alterations to your booking if necessary. If alteration is necessary we will endeavour to make sure that changes are minor and we will advise you at the earliest possible date.

Where a major change becomes necessary we will inform you as soon as is reasonably possible. A major change could be a material change to the advertised tour OR the time of departure or return by more than twelve hours, OR offering accommodation with a lower official classification than advertised.

Where a major change occurs, provided it does not arise from circumstances amounting to force majeure, you will have the choice of either accepting the change of arrangements or cancelling your booking.

PLEASE NOTE : That we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. Such cases could include war, riot, industrial dispute, terrorist activity and its consequences, natural disaster, fire, adverse weather conditions, and other such causes beyond our control.

COMPLAINTS :

In the unlikely event that you have experience any problems, you should in the first instance report the matter to the customer service personnel at NITIN TOURISM in person OR by E-Mail to customerservice@nitintourism.in OR Calling us up at 9390008686 , 8333008686.

The same should be reported within a week of the service booking. On our part, we shall do everything possible to ensure that your complaint is attended and resolved to your satisfaction.

Tour inclusions and Exclusions :

Cancellations :

All services such as hotel accommodation & transportation are pre blocked well in advance. We are liable to pay penalties to all our suppliers / vendors /independent Contractors if these services are released within a mentioned time frame.

If a passenger has to cancel the tour due to any reasons, then he or she would have to make an application in writing to that effect, along with the original receipt issued by the company. Such cancellations will attract cancellation charges as given below.

CANCELLATION RULES - Cancellation is charged on full fare

For Fixed Departure Package Tours (seat in coach basis)

  • Before 48 hours of the departure of the bus - 10%
  • Before 24 hours of the departure of the bus - 50%
  • Before 4 hours of the departure of the bus - 90%
  • Within 4 hours of the departure of the bus - NO REFUND

No refund thereafter, No refund for No show or after the commencement of the tour or delayed arrivals of the participants for whatsoever reasons. Similarly, after the commencement of the tour, if any participant cancels the trip due sickness or for any reasons whatsoever, there will not be any refund at all and hence, cannot be adjusted with any services provided from the point of canceling the trip. All the extra expenses involved in surface/air transportation, accommodation, treatment etc. should be borne by the concerned participant or by the next of kin of the participant.

Cars, Vans, Jeeps, Tempo Traveler and coach rentals

  • Before 24 hours of the departure of the vehicle - 10%
  • Within 24 hours of the departure of the vehicle - 25%
  • he company reserves the right for variation / modification/ amendments/alteration & / or cancellations etc. of any tour prior to departure without assigning any reason. In such cases, the entire amount paid by the tourist shall be returned by the company by "A/C Payee" Cheque against production of original receipt issued by us, in Indian rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve bank of India rules and regulations, irrespective of whether the tour payments in part or whole were made in foreign currency and no additional compensation will be applicable whatsoever.
  • No refund will be payable for any missed/ or unused services of the tour including the meals due to whatsoever reason.

Refund against online ticket cancellation :

In case of the online ticket cancellations done against the bookings made using the Credit card then the refund amount after deducting the cancellation charges as applicable will be credited back to the same credit card used while booking within 4 to 5 working days from the date of cancellation and if it was through Net banking then the refund amount will be credited back to the same bank account within 10-15 working days.

Compensation charges for Air/Rail reservations, tours conducted by independent contractors or agencies other than NITIN TOURISM, are applicable as per the rules of Air/Rail/Cruise and independent contractors or agencies. Any refund payable to the tourist will be given only after the receipt of funds from these agencies after deduction of necessary charges, etc.Note : If A.C. fails, an amount of 5% per head charges would be refunded. In case of State Government / Private Resorts / Hotels where full deposit has to be paid in advance to enable us to confirm the reservation, no refund will be given if services are amended / preponed / postponed/ cancelled/ or not utilized.

Important conditions :

Passengers acceptance of the receipt while making the advance, full payment, passengers signature on the booking form, proposal, receipt, or paying the advance amount shall mean accepting in totality of the terms and conditions  contained herein by the passenger(s).

There is no contract between the company and the passengers until the company has received the advance for the tour. Full payment must be received one week before the departure of the tour. In case the booking is made within one week, then full payment has to be paid at the time of booking itself. If the full amount is not paid up at the time of booking the tour, the company reserves the right to cancel the booking subsequently resulting in the loss of deposit and also apply the cancellation charges as mentioned herein.
To amend, alter, vary or withdraw any tour.

APPLICABLE LAW & JURISDICTION :

These terms and conditions are governed by the laws of INDIA.
You agree to submit to the exclusive jurisdiction of the courts of INDIA in the city of Hyderabad, Telangana State, in the event of a dispute.

Taxes:

Service taxes will be charged as applicable

LIABILITY AND RESPONSIBILITY OF THE COMPANY :

The liability of the company is restricted only to the making reservation in accordance with the tourist requirements and no further. Company is not liable for any loss of person or property caused or damaged or suffered by the tourist or account of deficiency in services by any independent contractor. Any gesture of courtesy extended by the company to the tourist to minimize such loss or damage will not constitute an admission of such liability or a waiver. The company shall in no circumstances whatsoever is liable to the tourist or any other person for any loss or expenses incurred due to:

  • Theft or any other reason whatsoever during the tour and the entire responsibility of taking care of their valuables shall be that of the tourist,
  • Train or flight delays, on account of any reason whatsoever rescheduling or cancellation of train/ flights/ inter-connection meals not being served etc.
  • Any overstay expenses on account of any delay or changes in air, bus, ship, train or cancellation of special bogie on account of force majeure including weather conditions, strike, war, quarantine, or any other reason whatsoever.
  • Any personal injury, sickness, accident, loss, delay, discomfort, consequential loss and / or damage or any damage to baggage or personal effects howsoever caused.
  • Death of the tourist while on tour and all applicable rules and procedures of law are to be followed strictly and all procedures pertaining to the death will have to be tackled and handled by the tourist or their relatives at their own cost and consequences.
  • Any injury, loss, personal harm, death or damage caused to any person or property by the act or default of the management or employees or agents of any independent contractor.
  • Any damages, additional expenses for any consequential losses suffered by the tourist due to cancellation, amendment and or alterations of any of the services of the tour mentioned in the itinerary or brochure by the company after the registration or booking by the tourist.
  • Any sightseeing missed and/ or the program being curtailed after commencement of the tour and / or before the due period on account of force majeure including any unavoidable circumstances and any reason beyond company control including political riots, natural calamity, Floods, Landslides, closure of monument for any reason, monuments under renovation, VIP movement and security, heavy rush at sightseeing places, road traffic congestion, etc , all the loss or expenses will have to be borne by the passengers.

EACH OF THIS CONDITION SHALL BE SEVERABLE FROM OTHER IF ANY PROVISION DECLARED INVALID, ILLEGAL OR UNENFORCEABLE, THEN REMAINING PROVISIONS NEVERTHELESS HAS FULL FORCE AND EFFECT.

complaints & Grievances:

If the passenger has any complaint in respect of the services provided by NITIN TOURISM or any other independent contractor, the passengers shall immediately notify the same in writing to the independent contractor and a copy thereof should be handed over to the Tour Manager to enable NITIN TOURISM to take up the matter with the independent contractor. Any claim or complaint by the passenger must be notified to the company in writing within seven days after the tour completion date. No claims from the passengers will be entertained by the company beyond seven days of completion of the tour. Also, the company shall incur no liability in respect thereof.

General Information :

The company reserves the right to unconditionally refuse a booking and terminate all services to a passenger on tour in the event of unreasonable behavior at any time.

Single passenger traveling alone must pay single supplement charges (Single Adult in a room) mentioned in the brochure.

The information given regarding distances covered, Tour accommodation, prices or any other information in the brochure are on approximate basis and subject to change.

The seats of last row in some of our 9/25/27/35/41/45 coaches do not have push back facility. Please make a note of this point, at the time of booking the last row seats. No claim for non push back seats shall be entertained later.

Please purchase entrance tickets from the monuments / Museums directly. There would be a free entrance for children below 5 years. Tourists may carry their luggage in our buses at their own risk and responsibility.

Kindly adhere to the time schedule announced by our Tour Guide / Driver at every point to ensure covering of all places. If you happen to miss the bus, you will have to make your own arrangements to reach the next sightseeing spot/point.

Conveyance charges from the Bus alighting point to Monuments / Hotels and other places where the tourist buses cannot ply due to the traffic regulations /conditions, are to be borne by the tourists.

Air Conditions (A.C.) in the vehicle means, cooling will be provided in summers on the plain areas and A.C. will not function on hilly roads due to technical reasons.

Tourists are at liberty to make purchases from anywhere they like. The company does not take any responsibility for their purchases and does not recommend any particular shop.

INDEMNIFICATION :

You agree to defend, indemnify and hold harmless, NITIN TOURISM, and its directors, officers, employees and agents from and against all liabilities, claims, damages, costs and expenses, including attorneys’ fees arising out of your usage of this Site OR any material you post, upload, e-mail or otherwise transmit using this Site; or your violation, breach or alleged violation or breach of these Terms & Conditions.

SEVERABILITY :

These Terms & Conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.